Archives for: March 2010, 02
Hillsboro: Serving People "Both Ways"?
March 2nd, 2010There's an old story about a wealthy couple who needed a new household servant to be their main cook. As they interviewed one promising candidate, they said, "So do you know how to serve guests?" And she said, "Yes, I know how to serve them both ways."
"What do you mean by 'both ways'?" they asked.
"Oh, so that they want to come back, and so that they don't," she said.
We can also serve people both ways. I had two conversations within the last week that illustrate that truth on the church level.
First, I spoke with a church member who said, "We came to church a couple of weeks ago, and drove through the already-full parking lot. My husband said, 'Let's just go home.' But I encouraged him to keep looking for a place to park. We finally parked over by the church office and walked to the Sanctuary. When we got there, the room was already full. My husband said, 'See, I told you we should have just gone home.' He would have been OK with going back to the car, but I encouraged him to go in and - ultimately - we had a good worship experience."
Now keep in mind that this is a well-connected church member. What might have happened had this been someone who didn't have family ties to the church, or someone who was bringing his/her spouse for the first time. Would they have made it in the doors, or been back home? And do we care that we are serving people in such a way that they may not come again?
(A recent first time guest also made a comment asking if there were some "secret parking" that she couldn't find, and asking if she could expect every Sunday to be a struggle to find a parking space for her and her children.)
The second conversation was with someone who's been attending Hillsboro for 2+ years. This person is not a lifelong church-goer. In fact, I think this friend had some pretty negative ideas about church before finding Hillsboro. Those first experiences with worship and other activities were a real risk, and were way outside of this person's comfort zone. Church had been a pretty meaningless experience and, before we connected with this person and this family, they were not attending any church at all. And I was told, "If someone had told me a few years ago that I would be attending a Baptist church, having lunch with church people, and staying for a 'hillbilly' music time (that person's words, said with a chuckle), I would have said 'You are totally nuts.'" Now the Hillsboro family is an important part of this person's life, and their family life, and they are an important part of who we are, too.
I cannot tell you how much joy it brings me to see someone find the joy and hope and love that Christ offers, especially when they didn't think Christians and churches had much of value to share with them. Reaching one of those folks is more exciting to me than gathering 50 more traditional church folks. I do love them too, but I know they'll find a church no matter what. But here's someone who wasn't being reached who is now a part of God's big family. They've been blessed, and so have we!
So clearly we have the potential to serve people so that they will come back, and we also have the potential to serve (or fail to serve) them in such a way that they consider turning around and going home. It's happened before! How we eliminate obstacles, and how QUICKLY we do it, shows our community whether we REALLY want them to come back, or not.
It doesn't matter that salvation is found in Christ alone, it doesn't matter that we're proclaiming the peace and joy people long for, it doesn't matter that we have answers for struggling marriages, for lonely hearts, for troubled teenagers... if we are maintaining obstacles that discourage people from coming in the door.
Which way are we going to serve people... starting this week?